Recent global survey focused on eCommerce retailers in these industry segments: hard goods, soft goods, CPG, e-commerce and grocery verticals, as well as a few related retail and consumer sectors. Objective of the survey was to show how Omni-Channel fulfillment is a challenge. Only 1 out of 5 companies said they can fulfill demand profitably. That is not all. Here are factors that are keeping decision makers awake at night:
Managing transportation and logistics as a fulfillment capability impacts profitability the most.
Same-day, or next-day delivery easier said than promised.
Omni-channel fulfillment is sure way to both increase sales and gain market share.
Check this short narrative how Macy’s is aggressively changing its community outreach to capitalize on millennials buying habits.