Scheduling, Dispatching and Call Center
Track every work order and every technician in real time. Assign work orders to individuals or crews using our drag-and-drop interface or with a single click from the work order itself.
Service Contract Management
Acumatica makes sure vital contracts, maintenance and entitlement data is accurate, available anywhere, and visible to the right parties throughout the service delivery lifecycle. And with this you deliver service exactly when it is needed and never give it away for free.
Mobile Service Management
Acumatica Mobile Service Management App uses standard mobile platform. With mobile device field workers are empowered to: complete complex work orders, present service reports for customer signature, provide pricing of labor, parts and products in the field and much more.
Asset downtime is costly. For every minute that an asset is non-functional, operating revenue is impacted and employee costs rise (overtime, reduction in services performed). More importantly, equipment that is non-operational jeopardizes the trust and ultimately, a long-term relationship with customers
This is precisely what our warranty & asset management solution does. Through the automation of warranty claim handling and installed base asset tracking, Acumatica FSM promotes service organizations to create, administer, process and track warranties, claims and assets through their full lifecycles. As a result customer service can verify coverage and initiate recovery, and field technicians can track asset history and replace in-warranty parts.
Service Management Applications
ASC has offices throughout the US. Whether you are looking for Acumatica on the West Coast (San Diego, Los Angeles, Orange County, San Francisco, Las Vegas) or East Coast (Philadelphia) Advanced Solutions & Consulting Co. can help. If we don’t have a location in your city, we will happily travel to your facility to deploy your new cloud ERP software solutions.