Your business may be in the telecommunications and cable, landscaping, or another type of repair business. Your field staff is the face of the company and most of the time the direct contact between you and the customer. If they provide excellent customer service and perform skillfully on the job, their performance will build a firm foundation for your company’s success. They can also be the best source for generating new business opportunities and increase sales.
Field Service Management Software Is Not An Additional Application But Is Integrated within Acumatica.
Acumatica’s Field Service Management (FSM) lets you to manage your firm’s resources and workforce who use a mobile device and located at off-site locations. With Acumatica, you will have a better understanding of your customers and timely follow up to increase sales.
FSM uses the Team Approach to Sales and Service. It gives your staff the marketing and quoting tools they need for an installation or field service job. The customer’s information can be viewed by relevant staff in the organization and provides a 360-degree field of all customer interactions.
All of FSM’s applications are web-based and fully mobile. There are many benefits to automating your field service operations to increase sales and stay competitive.
Schedules are created automatically or users have the option to use the program’s graphical dispatch board’s tools. They can easily see the status of each service call. Proper personnel with the appropriate skills can now be sent to each worksite. Your staff can instantly view service requests, customer information and product history.
- Route Planning and Map Integration:
Dispatchers use web-based mapping applications to plan routes with real-time information to reduce driving time. Staff can be notified immediately with the new service order from their mobile device.
- Equipment Maintenance and Inventory Management:
Field staff can integrate sales, service, inventory, and more. The can manage their equipment and track records for every job.
- Mobile Service Management:
Whatever device your employees use: phone, IPad or laptop, they will be in contact with the office at all times and able to handle every situation.
Dashboards and Business Intelligence:
Acumatica’s Business Intelligence creates personalized dashboards that are real-time and translate raw data into easy to read visuals to track progress and see business possibilities. Acumatica’s business intelligence can take advantage of Microsoft Power BI to provide insights from many data sources that are essential to your business.
Click below to read just one of the many testimonials from customers and resellers.
How Can ASC Assist You in Selecting Your Field Management Software?
ASC A leading certified Acumatica reseller for the past two decades. Recently, the company has been honored with an award from Acumatica for superior customer satisfaction and value addition (Video 1).
Video 1: Video on Value Proposition; Acumatica & Advanced Solutions and Consulting
ASC commands extensive knowledge on the nonprofit industry and takes the time to understand your needs and suggest appropriate solutions. Our cloud ERP team has successfully deployed 100’s of ERP software for both profit and the nonprofit market.
We provide need analysis, business and technology audits; on-time project management; flowcharting for process engineering and training and support. Our motto is your competitive advantage and we are your trusted partner through entire lifecycle of your ERP solution implementation.
Please contact Jim Carroll: @ firstname.lastname@example.org; 310 508 9700; President Advanced Solutions & Consulting; Solana Beach, CA