Acumatica’s Product support and usability receives praise from customers
Acumatica announced very recently that they have been included in Gartner’s new Magic Quadrant and that they have been highly praised by customers on their product’s usability, support, and more. The report by Gartner ensures companies are fully informed about existing cloud ERP options.
Gartner, quoted by Acumatica as “the world’s leading information technology research and advisory company”, focused on cloud ERP for product-centric companies for the first time. The report gives an overview of what cloud ERP products are being offered by vendors, a comparison against 14 other vendors, and a preview of how they think the market will change. The collected data is intended to make sure application leaders and CIO’s can make informed decisions.
New MQ
Enterprises that have an annual revenue of more than $50 million but less than $1 billion or “midsize” companies all around the world have been Gartner’s focus. These companies have moved to public cloud ERP solutions and outpaced larger enterprises (with an annual revenue of more than $5 billion). Gartner predicts however that using single cloud ERP suites in upcoming years by the larger companies will increase.
The “Ability to Execute” and “Completeness of Vision” of vendors are the qualities that Gartner based their quadrant on, although with the disclaimer that these current positions (August 2018) are likely to shift as the cloud ERP suites mature. They have also included the three reasons why most of the vendors have not been classed as “Leaders”. While Gartner’s report was being compiled and released, Acumatica launched Acumatica 2018 R2, providing “a series of pragmatic upgrades focused on usability, customer satisfaction, and compliance”.
Acumatica’s Position
Gartner evaluated Acumatica’s 2018 R1, the first annual release of 2018, and scored Acumatica as a “Niche Player”. Customers were surveyed and they highly rated Acumatica’s cloud ERP for reasons such as the flexibility of the cloud xRP platform, the wide range of offered partner apps and APIs, and the ability to meet their customer’s needs. Other factors included:
- Support
- Usability
- Core functionality
- Quick and efficient start
- Focus on medium sized companies
- Acumatica’s partner strategy with support and service for extended functionality and multiple geographies and industries
Acumatica is convinced they will move up in future MQs with enhancements to their Manufacturing Edition and Distribution Edition, which supply features like purchasing of materials, real time accounting, quote and order management, and more.
Acumatica’s Cloud ERP Successes
Next to being named Niche Player in Gartner’s first MQ, Acumatica also scored highest in customer satisfaction among all surveyed vendors and was positioned as “Visionary” in Gartner’s “Magic Quadrant for Cloud Core Financial Management Suites for Midsize, Large and Global Enterprises 2018” earlier in 2018.
Acumatica’s cloud ERP additionally scored highest in Usability (for the third time in a row) and was ranked as “Leader” in Nucleas Research’s ERP Technology Value Matrix 2018. The latest grid report by G2 Crowd also gave Acumatica the highest score in User Satisfaction.
Acumatica commits to providing their customers and partners with constant improvements and upgrades in functionality, products, features, and support. Do not hesitate to contact ASC for more information or a demonstration of Acumatica cloud ERP.