Digital transformation (DX), the subject of some hype these days, is, in simple terms, about using technology to make new, profitable connections between customers, systems and employees. New modes of self-service, such as through mobile apps, are examples of how DX can help a business better serve its customers and become more competitive.
DX often takes the form of automating manual processes and integrating different business systems. DX therefore favors system architectures that can be integrated with relative ease and agility. Acumatica cloud ERP, for example, is the opposite of closed, client-server-based ERP and QuickBooks. It offers event-driven business logic and system-wide web services to support system integrations. This results in superior performance, which is reflected in the bottom line.
Modern ERP Improves User Productivity
Acumatica facilitates DX by automating mundane tasks like issuing invoices and reports. Its monitoring and automation capabilities keep users productive by automatically assigning tasks like support tickets or requests for quotes and designing dashboards to track key performance indicators and to-dos. As a result, businesses incur fewer personnel costs.
Real-World Examples:
- When a state collects sales tax from internet sales, it’s challenging to keep track of all the taxes owed. Most website platforms automatically apply tax to sales, but you must report the taxes accurately. This requires personnel or an ERP system that communicates with tax database providers and makes sure that the taxes charged at the point of sale match the taxes levied at the point of shipment/invoice. Reconciling the taxes reduces the ongoing costs of correcting inconsistencies and saves time during audits.
- Acumatica’s web services also provide a way to link HelpScout, Shopify and Acumatica together. Customer service and support personnel can access information from all three platforms with just a few clicks. This customization, called “Meldor”, helps to streamline cancelling orders, making returns, and correct addresses by automatically updating the information in all three software systems simultaneously. This can save a lot of time and help to avoid mistakes.
Other Ways Acumatica Supports Digital Transformation
Besides providing eCommerce and integration capabilities, Acumatica offers several other features that can help businesses transform their operations digitally.
For example, Acumatica can auto-generate work orders for assembly operations where items are configured on the seller’s website. With Acumatica eCommerce ERP, websites have visibility in inventory levels. In addition, Acumatica knows when customers submit orders to a website, when they’re passed onto a 3PL for fulfilment, and when they’re picked up. This allows for streamlined and efficient operations.
Acumatica’s robust tracking capabilities extend to supply chain activities and fulfilment agencies, so you can always be aware of the status of your orders. The system uses color-coded dashboards and automated notifications to update you on any problems. It provides helpful stocking information to trusted vendors. This makes it easy to manage warehouse fulfilment and associated manufacturing production.
Other available integrations include managing expenses using smartphone data and auto AP systems that can read and process information from incoming emails. These features can help improve a business’ overall efficiency regarding omnichannel commerce.
Provides a More Efficient Way of Doing Business
Acumatica’s features and integrations can help businesses save time and money while improving productivity. The platform’s robust tracking capabilities enable enterprises to manage their inventory and supply chain more efficiently. The automated features can help reduce the need for manual input. As a result, Acumatica can assist with digital transformation by providing a more streamlined and efficient way of doing business.
Contact us today if you’re interested in learning more about how Acumatica can help your business digitally transform.
Additional Acumatica Resources
5 Ways Acumatica Drives Digital Transformation